How can we help?
Contact us for help with PokoFit, to report a problem, or to share feedback and feature requests.
Email supporta2nin.lab@gmail.com
Operated by CJH22 (시제이에이치22)
Reporting a problem
Please include your device model, operating system and PokoFit versions, what happened, and the steps that led to it. Screenshots are helpful if you remove any personal information first. Never send passwords, verification codes, or payment-card details.
Frequently asked questions
Do I need an account?
You can start personal workout tracking as a guest. Connect an Apple or Google account to join groups, use Pro, and access your account on another device. Use the same sign-in method and account when returning.
My Pro purchase is not showing up
Check that you are signed in to the PokoFit account used for your purchase, and that your device uses the same App Store or Google Play account. Use Restore purchases on the Pro screen. If access is still missing, email us with the store and purchase date.
How do I manage my subscription?
For an App Store subscription, open your device’s Settings, tap your name, then Subscriptions. For Google Play, open Payments & subscriptions → Subscriptions. Deleting your PokoFit account does not automatically cancel your subscription.
Why am I not receiving workout reminders?
Check your workout days and reminder time in PokoFit, then check the app’s notification settings and your device’s notification permissions. Focus or Do Not Disturb settings may silence notifications.
How do I delete my account?
Use Delete account in the app’s settings. You can also use our web deletion page for Google-linked accounts. For an Apple-linked account, use the iPhone or iPad app. If you cannot access your account, contact support.
Account deletionHow can I report an inappropriate profile?
Open the member’s profile in your group and choose Report. You can also contact support with the relevant details.